Refund policy
Store Information
This website is owned and operated by BALSHI DRAPERY & DECOR LLC
Company Name: BALSHI DRAPERY & DECOR LLC
Address: 10017 BENJAMIN SMITH DR, THONOTOSASSA, FL 33592, United States
Tax ID: 33-1813450
Phone:+1 4794348937
E-mail: info@bddecorllc.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Contact us via email – we will respond within 24 business hours.
1. Scope of Refund Policy
This refund policy applies to all furniture and home products purchased through the BALSHI DRAPERY & DECOR LLC online store in the United States, including chairs, beds, cabinets, and related accessories.
2. Legal Basis
Customers have the right to request a refund within 14 days of receiving the product without providing any reason under applicable U.S. consumer protection regulations.
3. Refund Request Period
Customers can submit a refund request within 14 days of product delivery.
4. Conditions for Refund
Products must be returned in their original condition, without damage or alteration affecting resale. Items shall be brand new and unused. All accessories, manuals, and packaging must be complete and in good condition.
5. Applicable Products
This policy applies to all product types, including furniture and accessories, except products damaged due to improper use by the customer.
6. Refund Request Process
Customers must contact BALSHI DRAPERY & DECOR LLC customer service via email (info@bddecorllc.com) to initiate a refund request.
7. Customer Service Confirmation
After receiving a request, BALSHI DRAPERY & DECOR LLC will confirm within 24 business hours whether the product meets refund conditions and provide instructions for return and the return address.
8. Return Address
Approved products must be returned to:
10017 BENJAMIN SMITH DR, THONOTOSASSA, FL 33592, United States
9. Return Shipping Costs
Return shipping costs for products meeting the conditions are covered by BALSHI DRAPERY & DECOR LLC , and prepaid shipping labels will be provided. Customers do not pay additional fees.
10. Packaging Requirements
Products must be returned in their original packaging or equivalent to prevent damage during transport.
11. Refund Processing Time
After receiving and inspecting returned products, BALSHI DRAPERY & DECOR LLC will process refunds within 2 business days using the original payment method.
12. Refund Amount
The refund will cover the amount paid for the product, including product price and applicable taxes. Any additional shipping costs for the return are covered by BALSHI DRAPERY & DECOR LLC.
13. Refund Notification
After submitting a request, customers will receive a confirmation email containing the request number, return address, and instructions.
14. Customer Support
For questions regarding the refund policy, customers may contact BALSHI DRAPERY & DECOR LLC customer service at info@bddecorllc.com. We will respond within 24 business hours and provide instructions as needed.